Q. Standards - what can we expect and how are they maintained?

Our reputation is central to our success and we will go to great lengths to protect it. That’s why we strive to ensure your experience with us is a pleasurable one, that your holiday cottage is of the highest standard, that it offers value for money and, above all, you return to us for years to come.
Many of us go on holiday to experience the thrill of living in something very 'different' to our homes. However, you should remember that your holiday cottage, like all homes, may have "quirks" you may not be used to. Old properties often have thick walls and small windows, and as a result may feel colder and darker than modern homes.

Q. Pets - can we take our pet with us?

Pets are allowed.
We cannot accept responsibility for their safety. Pets are only accepted on the understanding that they are kept under control, exercised off the premises, kept out of bedrooms and off the furniture and that they are never left in the property unattended.

Q. Payment - how do we pay for our holiday?

Where you are booking well in advance we require a deposit of half of the rental plus the booking fee (£29.50 per property per week or per short break), plus any ‘extras’. The balance of the rental is due 6 weeks before the start of the holiday.

Where you are booking within six weeks of the start date of the holiday we require full payment at the time of booking.

All short breaks must be paid for in full at the time of booking.

Q. Short Breaks - can I book a short/weekend break?

Winter Short Breaks (WSB) are available in the ‘Winter’ period - subject to availability. The WSB rental (up to 3 nights) Extra nights are charged pro rata of the weekly rental.

Off Season Breaks (OSB) are available in parts of the ‘Low’ and ‘Mid’ periods - subject to availability. The price for a 3 night break is either 75% of the normal weekly rental or, if it is higher, the quoted Winter Short Break price. Extra nights are charged pro rata of the weekly rental. OSBs can be booked within a calendar month of the start date of the holiday.

Q. Changing the Holiday - what happens if we want to make changes to our holiday?
In the first instance please call us to discuss the changes. If it’s possible to accommodate them, we’ll be happy to help. Please note that, once confirmed, bookings can only be moved to a closer date. We are not able to change a booking to a later date.